Terms & Conditions

Last updated: 26 August 2026

These Terms & Conditions govern your use of eiggic.com and all purchases made through the website.

The website and the Eiggic online store are owned and operated by Sequoia Global Commerce Limited, a private company registered in Hong Kong under company registration number 80990392.

1. Our Business and Products

Eiggic is an online retail store specialising in women’s fashion apparel and fashion accessories.

The physical goods sold through eiggic.com include:

• Women’s tops and shirts
• Women’s dresses
• Women’s bottoms, including trousers and skirts
• Women’s matching and coordinated clothing sets
• Fashion accessories offered on our product pages

All products offered on eiggic.com are physical consumer fashion goods. Product availability, colours, sizes, materials and designs may vary and will be described on the relevant product page.

Sequoia Global Commerce Limited is the seller responsible for orders placed through eiggic.com.

2. Acceptance of These Terms

By accessing the website, creating an account or placing an order, you agree to these Terms & Conditions and the policies referenced in them.

If you do not agree with these Terms & Conditions, you should not use the website or place an order.

You must have the legal capacity to enter into a binding contract in your jurisdiction. If you are under 18, you may only use the website with the involvement and permission of a parent or legal guardian.

3. Website Use

You may use eiggic.com only for lawful browsing and shopping purposes.

You must not:

• Use the website for any fraudulent, unlawful or harmful activity
• Interfere with the website, servers or connected networks
• Attempt to obtain unauthorised access to any account or part of the website
• Submit false, misleading or unauthorised information
• Copy, reproduce or commercially exploit website content without permission
• Use automated tools to extract data from the website without our written consent

We may restrict or suspend access where we reasonably believe these Terms have been breached.

4. Accounts

You may create an account to manage your purchases. You are responsible for:

• Providing accurate and complete information
• Keeping your login details confidential
• Informing us promptly if you suspect unauthorised account activity

We may suspend or close an account where there is reasonable evidence of fraud, misuse or a material breach of these Terms.

5. Product Information

We take reasonable care to ensure that product descriptions, photographs, sizing information, materials and prices are accurate.

Colours may appear differently depending on your screen and device settings. Measurements and sizing information are approximate unless otherwise stated.

We may update product information or correct genuine errors. Any material correction affecting an order will be communicated to the customer before the order is fulfilled where reasonably practicable.

Nothing in these Terms excludes any mandatory right relating to goods that do not match their description, are defective or are otherwise not of acceptable quality under applicable consumer law.

6. Prices and Currency

Product prices are displayed in the currency shown on the website at the time of purchase.

The total price payable, including any applicable shipping charges, taxes or other disclosed charges, will be displayed before the customer completes the order.

Prices and promotions may change, but changes will not affect an order that we have already accepted unless there is an obvious pricing error and the law permits the order to be corrected or cancelled.

Where a currency conversion or international transaction fee is imposed by the customer’s bank or card provider, that fee is determined by the relevant financial institution and is not charged by Eiggic.

7. Orders and Contract Formation

Submitting an order is an offer to purchase the items in the order.

After an order is submitted, we may send an automated acknowledgement. This acknowledgement confirms that we have received the order but does not necessarily mean that the order has been accepted.

An order is accepted when we send an order or dispatch confirmation, or when we otherwise confirm that the order has been approved for fulfilment.

We may refuse or cancel an order before acceptance where:

• A product is unavailable
• The delivery address is incomplete, invalid or unsupported
• A material pricing or product information error has occurred
• Payment cannot be authorised
• Fraud or unauthorised activity is reasonably suspected
• Accepting the order would breach an applicable law or regulatory requirement

If an order is cancelled after funds have been received, the relevant amount will be refunded to the original payment method.

8. Payment

Customers must provide accurate billing and payment information.

By submitting an order, you authorise the applicable payment provider to process the amount displayed at checkout for that order.

Payment availability may depend on location, order value and the payment methods displayed at checkout. We do not guarantee that every payment method will be available for every order.

9. Shipping and Delivery

We currently deliver eligible orders to addresses within Australia.

Available shipping methods, charges and estimated delivery times will be displayed at checkout or described in our Shipping Policy.

Orders are generally processed within the timeframe stated in the Shipping Policy. Delivery dates are estimates unless expressly guaranteed.

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address needs to be corrected. We cannot guarantee that changes can be made after an order has been processed or dispatched.

Risk in the goods passes to the customer when the goods are delivered to the nominated delivery address, except where applicable law provides otherwise.

Our full delivery conditions are available in our Shipping Policy:

10. Returns, Exchanges and Refunds

Our voluntary return policy allows eligible change-of-mind returns within 28 days of delivery, subject to the conditions stated in our Refund & Returns Policy.

For a change-of-mind return, products must generally be unworn, unwashed, unused, with original tags attached and in their original condition.

These change-of-mind conditions do not restrict any mandatory rights relating to damaged, defective, incorrectly supplied or misdescribed goods.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

Our complete return instructions are available at:

11. Consumer Rights

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Customers in Australia may have rights under the Australian Consumer Law, including rights relating to acceptable quality, fitness for purpose, correspondence with description and remedies for defective goods.

Our voluntary returns policy operates in addition to, and does not replace, any mandatory consumer rights.

12. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions stated with the relevant offer.

Unless otherwise stated:

• Promotions cannot be combined
• Discount codes have no cash value
• A promotion may be limited by date, product, customer or order value
• Returns may cause an order to no longer meet a promotion’s eligibility requirements

We may withdraw or correct a promotion affected by a genuine error, fraud or misuse, subject to applicable law.

13. Intellectual Property

Website content—including the Eiggic name, logos, text, graphics, photography, page design and other brand materials—is owned by or licensed to Sequoia Global Commerce Limited.

You may use the website for personal shopping purposes. You may not reproduce, modify, distribute, sell or commercially exploit website content without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

14. Reviews and Customer Content

If you submit a review, photograph, comment or other content, you confirm that:

• You have the right to submit it
• It is accurate and not misleading
• It does not infringe another person’s rights
• It is not unlawful, defamatory or abusive

You grant Sequoia Global Commerce Limited a non-exclusive, worldwide, royalty-free licence to display and reproduce submitted content for operating and promoting Eiggic.

We may remove content that breaches these Terms or applicable law.

15. Third-Party Services and Links

The website may contain links to third-party websites or use third-party services for functions such as payment processing, delivery and website analytics.

Those third parties may apply their own terms and privacy policies. We are not responsible for unrelated third-party websites that we do not operate or control.

16. Website Availability

We aim to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed.

We may temporarily restrict access for maintenance, security, technical or operational reasons.

To the maximum extent permitted by law, we are not responsible for indirect losses arising solely from temporary website unavailability. This does not exclude liability that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, Sequoia Global Commerce Limited will not be liable for indirect, incidental or consequential loss that was not reasonably foreseeable.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any consumer right or liability that cannot legally be excluded or limited.

18. Privacy

Personal information is handled in accordance with our Privacy Policy:

19. Governing Law

These Terms & Conditions and contracts formed through eiggic.com are governed by the laws of the Hong Kong Special Administrative Region, including applicable Hong Kong laws governing electronic transactions, the sale of goods and trade descriptions.

The courts of Hong Kong have non-exclusive jurisdiction over disputes arising from these Terms.

However, this governing-law provision does not remove any mandatory consumer protection that applies in the country or region to which we directly offer and supply our products, including applicable rights under the Australian Consumer Law.

20. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our products, operations, website or applicable legal requirements.

The version in effect when an order is accepted will generally apply to that order, unless a change is required by law.

The latest revision date will be displayed at the top of this page.

21. Contact Information

The website and Eiggic online store are operated by:

Sequoia Global Commerce Limited
Company registration number: 80990392

Registered/administrative address:
UNIT 1021, BEVERLEY COMMERCIAL CENTRE
87–105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HONG KONG

Customer service email: support@eiggic.com
Telephone: +852 2134 9813
Customer service hours: Monday to Friday, 09:00–18:00 HKT

The address above is an administrative office and does not provide walk-in shopping or in-person return services. Customers should contact customer service before returning any goods.