Limited Edition Collection — Every Detail Embodies the Mediterranean Sun
Customer Care
We’re here to help. Below you’ll find answers to our most common questions about orders, shipping, sizing, and returns. Can’t find what you need? Reach us at support@eiggic.com — we typically reply within 24 hours on business days.
FREQUENTLY ASKED QUESTIONS
Where do you ship?
We ship worldwide. All orders are dispatched from our studio within 1–3 business days.
How long will my order take to arrive?
Standard delivery usually takes 7–14 business days, depending on your location. Remote destinations may take a little longer.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over $200.
Will I receive a tracking number?
Yes. Once your order ships, you’ll receive an email with your tracking number and a link to track your package.
What if my package is held by customs?
Customs fees and import duties are the responsibility of the customer. We recommend checking your local customs policies before placing an order.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect your returned items.
Who pays for return shipping?
Return shipping is the responsibility of the customer, unless the item is damaged, defective, or incorrect.
What is the return address?
Returns should be sent to:
Sequoia Global Commerce Limited
UNIT 1021, BEVERLEY COMMERCIAL CENTRE
87-105 CHATHAM ROAD SOUTH
Tsim Sha Tsui, Hong Kong
What fabrics do you use?
We use natural, breathable fabrics such as linen, cotton, and Tencel — chosen for comfort in warm climates and effortless movement.
How do I place an order?
Simply browse our collection, select your size, and click “Add to Cart.” When you’re ready, proceed to checkout and complete your payment.
Where can I find my order number?
Your order number is included in your order confirmation email. You can also find it in your account under “My Orders.”
Can I change or cancel my order?
We process orders quickly, so changes or cancellations are only possible within 12 hours of placing your order. Contact us at support@eiggic.com as soon as possible.
What if I received the wrong item?
We’re sorry for the mix-up. Please email us at support@eiggic.com with your order number and a photo, and we’ll sort it out right away.
What is your return policy?
We accept returns within 28 days of delivery. Items must be unworn, unwashed, with original tags attached, and free from signs of wear.
How do I start a return?
Email support@eiggic.com with your order number and the items you’d like to return. We’ll send you the return address and instructions.
Can I exchange for a different size?
Yes, if your preferred size is in stock. Contact us within 28 days and we’ll guide you through the exchange process.
How do I find my size?
Each product page includes a size guide. If you’re between sizes, we generally recommend sizing up for a relaxed, Mediterranean fit.
How should I care for my Eiggic pieces?
Most items should be hand-washed or machine-washed on a gentle cycle in cold water. Lay flat or hang to dry. Always check the care label inside your garment.
